How can I know when a product is available?
All products, that appear on the ArredOk website, can be ordered.
Some of them are available immediately at the warehouse, on the contrary, others will be available within the time expressed by the caption “In Your Home”.
It is possible to e-mail or call us so as to know the real availability of a product.
Is it possible to demand a costumized estimate?
You can ask for an estimate only if you purchase more than one item or supplies for pubs and restaurants.
How can I order an item?
It is possible to order from our website straightaway with the help and support of our operator or by yourself following few easy steps.
Is it possible to be assisted by an operator during the order?
Yes, if you call us at the number: +39 0362 545429, e-mail us or in the Live Chat straightaway, it’s possible to be assisted by an operator, who will follow you step by step. The operator himself, by following all your directions, can order for you.
Is the website reliable?
ArredOk is not just an online furniture store, but it has a physical structure made of several offices, warehouses and plus a showroom where you can see and also touch all products.
What are the payment terms?
You can pay using several methods: via bank transfer, using PayPal or your credit card or immediately at the office. In case you want to pay directly at the office, bear in mind that, besides the methods indicated above, you can pay also by cash, by cheque or by credit card/bank card.
Are the payments safe?
In order to guarantee the maximum degree of safety, we have relied on the PayPal payment methods, leader of online security. PayPal can be used by both owners of a PayPal account and not registered clients, by using safely their own credit card.
Is it possible to track the status of my order?
It’s possible to track your order through the Reserved Area of the ArredOk website. Moreover, you are going to receive an e-mail every time your order status changes.
Is it possible to pick up the goods at the ArredOk office?
Our showroom is open from Monday afternoon until Saturday. If you choose for the “pick up at the office” option, then you are able to collect your item at the warehouse straightaway.
What kind of receipt do you usually issue?
We issue regular invoice which is going to be attached once your product will be delivered.
What should I do if the packaging is damaged?
In case the packaging is seriously damaged, you have the chance to turn down your item once delivered.
Later, we will arrange for another goods to be delivered.
What should I do if the product doesn’t work or has got some flaws?
In case the product has some flaws, we kindly invite you to send us via e-mail some explicative pictures of the damage. After a quick consultation with our technical office to evaluate the damage, if it was caused by transportation or other factors attributed to the company, the product will be completely replaced or only the damaged part, otherwise if the damage has been caused by the client, it won’t be substituted.
How do you usually make the refund happen?
We refund you according to the payment terms you have previously chosen: crediting your PayPal account or bank transfer.
Is it possible to receive some HR pictures?
Yes, it is possible to demand HR pictures of products or finishing touches.
Is it possible to get advice about interior design?
Yes, of course. Our employees are qualified in interior design so they are available to give you some useful pieces of advice.
Is it necessary to be registered to the website or the Newsletter in order to purchase?
No, it’s not. It is possible to order as a guest, but we heartily recommend that you should register to the website so as to benefit from the 30€ discount on your first purchase and be always updated about extra discounts and latest news.
Can I order more than one item? Are the products going to be delivered together?
Yes, of course. All products are going to be delivered together in the shortest time possible.
When and how is the delivery going to be carried out?
The product delivery will be carried out in the time expressed and our courier, who is in charge of your goods, will immediately get in touch with you so as to agree upon time and day which are more suitable for you.
Do you ship only in Italy?
No, we ship worldwide.
Is it possible to demand an estimate for the shipping costs?
It is possible to demand a customized estimate for worldwide shipping or for extra ones.
Are specialized employees going to deliver the goods?
The deliveries are put into the hands of couriers who are specialized in furniture transportation and they have been working with us for several years.
Is it possible to modify an order?
It is possible to modify an order within 24 hours from the dispatch of the order itself.
Is the packaging safe?
Every packaging is safe and characterized by special internal protections, for the most fragile items we offer for free the ImballOk service, which is a double packaging which prevents the most delicate products from impacts.
Does ArredOk have a location which can be accessible by the public?
Yes, ArredOk has its own showroom open and accessible by everyone from Monday until Saturday.
The question I would like to ask doesn’t appear in the list, how can I get in touch with you?
You can call us at the number: +39 0362 545429, or write an e-mail at the e-mail address email@example.com